About the Knowledge Base
Give Listable Labs trusted facts about your brand from your site and PDFs.
Updated November 3, 2026
Table of contents
Available on: Growth, Scale, Max and Enterprise ยท Find it in: account menu at the bottom of the sidebar > Knowledge Base
The Knowledge Base stores your own content, such as web pages and PDFs, so Listable Labs uses accurate, up-to-date facts about your brand.
Why it matters
Content about your brand is only as good as the facts behind it. Without a Knowledge Base, we rely on your website overview and what's publicly available. With one, generated content uses your real product details, pricing and policies.
What uses it
- Articles: drafts use your product facts.
- Suggestions: recommendations take your real capabilities into account.
- Hallucination detection (Enterprise): we compare AI answers against your facts to spot mistakes.
How to add sources
There are two ways:
- URL or sitemap: enter a page address, or your sitemap address to bring in your whole site at once.
- PDF upload: upload product sheets, manuals or policies, up to 9 MB per file.
Every source is listed under Indexed sources with a status:
| Status | Meaning |
|---|---|
| Pending | Waiting to be processed |
| Indexing | Being read and prepared |
| Ready | Available to use |
| Failed | Couldn't be processed. Check the address or file and try again |
Tips
- Start with your sitemap. It's the fastest way to cover your whole site.
- Add the facts AI gets wrong. Pricing pages, feature lists and policies matter most.
- Keep it current. Remove old sources and add new ones when products or pricing change.
FAQ
Why can't I see the Knowledge Base? It isn't included in the free trial. Upgrade to Growth or above to use it.
Does adding content here change what AI engines say? Not directly. The Knowledge Base improves the content and analysis Listable Labs produces for you. To change what AI engines say, publish accurate content on your website and elsewhere.