Privacy Policy

1.Who we are

ListableLabs ("we", "our", "us"), operated by Groop Digital Innovations Private Limited, provides an AI visibility and Answer Engine Optimization (AEO) platform for brands, agencies, and marketing teams.

If you have questions about this Privacy Policy, contact us at help@listablelabs.com.

2.Information we collect

We collect information needed to provide, secure, and improve our Services. This may include:

• Account details such as name, email address, company name, and workspace information
• Billing and subscription information processed through our payment providers
• Project data you provide, including brand names, competitor names, websites, prompts, keywords, locations, and content instructions
• Connected integration data, such as analytics, CMS, publishing, or crawler data you authorize us to access
• Usage, device, log, and diagnostic data related to how the Services are accessed and used
• Support messages, survey responses, and other communications you send to us

3.How we use information

We use information to:

• Provide and operate the ListableLabs platform
• Generate AI visibility, citation, share-of-voice, prompt, and content recommendations
• Manage accounts, authentication, billing, and support
• Improve platform reliability, security, product quality, and customer experience
• Communicate product updates, service notices, and relevant account information
• Detect, prevent, and investigate fraud, misuse, security incidents, or policy violations
• Comply with legal, accounting, and regulatory obligations

4.AI and customer content

Our Services may process your prompts, brand data, URLs, content drafts, knowledge base material, analytics data, and other project inputs to generate reports and recommendations. You are responsible for ensuring that the data you submit is lawful and that you have the rights needed to use it with our Services.

We do not sell your customer content. We use it to provide the Services, maintain platform quality, troubleshoot issues, and improve features in accordance with this policy and applicable agreements.

5.Integrations and third-party services

You may connect third-party tools such as Google Analytics, website analytics, CMS platforms, publishing tools, and other services. We access only the information needed to provide the connected functionality you authorize.

Third-party services are governed by their own terms and privacy policies. You can disconnect integrations where the platform provides that option, or contact us for assistance.

6.How we share information

We share information only as needed to operate our business and Services, including with:

• Service providers that support hosting, analytics, payments, authentication, email, support, security, and infrastructure
• AI, search, data, and crawling providers used to generate the platform's visibility insights and recommendations
• Third-party integrations you choose to connect or authorize
• Professional advisors, authorities, or counterparties when required for legal, compliance, security, or corporate purposes

We do not sell personal information to advertisers or data brokers.

7.Cookies and tracking

We may use cookies, local storage, pixels, and similar technologies to keep you signed in, remember preferences, measure site performance, understand product usage, and improve our Services. Your browser may let you block or delete cookies, but some features may not work properly without them.

8.Security and retention

We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No online service can guarantee absolute security.

We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary depending on the type of information and the context in which it is used.

9.Your choices and rights

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.

To make a privacy request, contact help@listablelabs.com. We may need to verify your identity before fulfilling a request.

10.International transfers

We may process and store information in countries other than where you live. Where required, we use appropriate safeguards for international transfers of personal information.

11.Children's privacy

Our Services are intended for business users and are not directed to children. We do not knowingly collect personal information from children under 13 or the minimum age required by applicable law.

12.Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on our website and update the "Last Updated" date above. Material changes may also be communicated by email or in-product notice.

13.Contact us

For privacy questions or requests, contact us at help@listablelabs.com or visit www.listablelabs.com.

Groop Digital Innovations Private Limited